Refund & Return Policy

30-day return window

You may return most items within 30 days of delivery for a refund, provided they meet the conditions below. To start a return, contact us first with your order details — please don't ship anything back before we've confirmed the return, so we know it's coming and can guide you to the right address.

What qualifies for a return

• The item is unused, in its original condition, with all accessories, manuals, and packaging included
• The return request is made within 30 days of the delivery date
• The item is not one of the exclusions below

What doesn't qualify

• Items showing signs of use, damage not caused by us, or missing original packaging/accessories
• Memory cards or other accessories once opened, for hygiene/security reasons
• Custom, OEM, or bulk wholesale orders, which are handled under separate agreed terms

Damaged or defective items

If your order arrives damaged, or a unit is defective out of the box, contact us within 7 days of delivery with photos of the issue. We'll cover return shipping and send a replacement or refund at your preference.

Return shipping costs

For change-of-mind returns (item works fine, you simply don't want it), return shipping is the customer's responsibility. For damaged, defective, or mis-shipped items, we cover return shipping.

Refund processing

Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds are issued to your original PayPal payment method, typically within 5–10 business days. Original shipping fees are non-refundable except where the return is due to our error.

Order cancellations

If you need to cancel an order, contact us as soon as possible. We can cancel and fully refund orders that haven't shipped yet; once an order has shipped, it falls under the standard return process above.

Contact us

To start a return or ask about eligibility, email sales@woodyspy.com or message us on WhatsApp with your order details.