Warranty & Defective Items

Defective on arrival

If a unit is faulty out of the box or arrives damaged, contact us within 7 days of delivery with photos or a short video of the problem. We'll cover return shipping and send a replacement or a refund, at your choice. Full details are in our Refund & Return Policy.

Faults that appear later

If a camera develops a fault after the first 7 days, contact us with your order details and a description of the problem. We review each case with the manufacturer and tell you what options are available. We don't publish a fixed warranty period on this page.

What to send us

• Your order number or the email used at checkout
• The model (for example, "A75") and when you received it
• A clear description of the issue, plus photos or a short video
• What you've already tried (charging, a different memory card, resetting the device)

What isn't covered

• Damage from drops, liquids or modification
• Memory cards and other consumables
• Custom, OEM or bulk wholesale orders, which follow the terms agreed for that order

Contact us

Email sales@woodyspy.com or message us on WhatsApp.